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What is your Returns & Refund Policy?We're not happy unless you, our valued customer is happy. We take extra time and make every effort to provide quality, unique NEW products and carefully screened "PRE-LOVED" items. We are confident that we take every effort to display and describe our products with accuracy. In the event that you are not happy with your purchase, please read the policy below.
New items
Within 30 days of your purchase date, you may return a "NEW" item to us for a refund. All refunds are provided by way of an online store credit. You will be refunded the cost of the product; however the original shipping charges are NOT refundable. Any shipping costs incurred to return the item to us, is also at your own expense. All sale items and custom and/or special orders are FINAL SALES. We also reserve the right to refuse a refund if the merchandise is not in its original condition or packaging.
Pre-loved items
We have a "No Refund" policy for our "Pre-Loved" items. All items are sold "as is"; however there are some exceptions to this rule in the case where an item was "grossly miss-represented"; which will be evaluated on a case-by-case basis. Upon the exception being granted, a refund will be issued by way of an online store credit. You will be sent a receipt detailing the amount of your store credit and a detailed record will be posted on your account in our system.
Shipping Insurance
We cannot be held responsible for any packages damaged or lost in transit during the return process. For your protection we recommend insuring your package and using a carrier that will provide you with a tracking number.
How to return/exchange an item
Please contact us at the email below for a "return approval & merchandise number" (RMA) and make sure it is well marked on the outside of the parcel that you are returning. We will not accept any parcel that does not have an authorized RMA. At that time we will also provide the return address that co-incides with the item that you are returning.
If you have any questions about any of the details listed please contact us. |
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